Customer Service



Piano Servicing / Moving

Piano Tuning
Tuning is the most basic form of piano maintenance and we advise that your piano is tuned at least twice a year to keep it in good condition and in tune.

All pianos go out of tune whether it is frequently played on or never touched because the major factor causing pianos to go out of tune is the change in humidity. At times, the soundboard can swell up with moisture and pushes up on the bridge, increasing the tension of strings causing them to go out of tune.

Piano Repair
The mechanical working of the piano is highly complex and it consists of as many as 10,000 parts. Our technicians have the skills, knowledge and experience to help you solve your piano issues. From squeaky pedals to broken parts, we are able to resolve these problems to let you enjoy playing your piano with peace of mind.

Piano Regulating
Piano regulating is the periodic process of adjusting the moving parts of a piano to compensate for wear and tear, and changes due to atmospheric conditions.

Frequent regulating will ensure that the moving parts are properly maintained for maximum performance. On the other hand, worn out parts that are not properly maintained, result in further wear and tear, and possible breakage of parts.

Piano Voicing
Voicing is the adjustment of the tone of the piano, mostly by altering the hardness or softness of the hammer felt. It can include proper alignment of the hammers with the strings, reshaping the hammer felt, or chemical treatment of the felt to restore the original or optimum sound quality of the piano.

Piano Cleaning
Though you may take great care in keeping your environment clean, dust will still collect in your piano. There are various less accessible spots in the piano that require expertise and special care for ensuring thorough cleaning and avoiding unnecessary damage. Our technicians will help keep your piano in good clean condition without you having to go through the hassle of cleaning.

To make an appointment for the services mentioned above, please kindly call our Technical Department at 6 243 9555 ext 13 (Mon - Fri, 9am - 5pm, Sat, 9am - 12pm). Alternatively, you may send us your request and we will follow-up with you during the next working day.

Piano Moving / Shifting
Moving your piano can be a risky affair if not done by specialized movers. From minor scratches to breaking of the piano legs, these are all dangers to your piano that you may encounter. We suggest you not take any chances and let our team of professional piano movers do the job. Specially trained to move pianos of all types and sizes, we have the experience and know-how to ensure your piano can be transported to anywhere you want, safely.

To make an appointment for the services mentioned above, please kindly call our Delivery Department at 6243 9555 ext 11 (Mon - Fri, 9am - 5pm, & Sat, 9am - 12pm). Alternatively, you may send us your request and we will follow-up with you during the next working day.


Enquiry / Feedback


Delivery Enquiry
Wish to know the status of your order? Need to change your piano delivery date? Get it done now by calling our Delivery Department at 6243 9555 ext 11 (Mon - Fri, 9am - 5pm, & Sat, 9am - 12pm).

Sales Enquiry
Got some questions to ask about our products? Or wish find out about our latest promotions? Our friendly sales staff will be more than happy to answer your queries. Call our Sales Hotline at 6449 4866 (Mon - Sun including Public Holidays, 10am - 6pm).

Enquiry on Music Schools
To know more about our music courses, timetable and other information, please kindly call our Funan Music School at 6338 0009 (Mon - Sun including Public Holidays, 11am - 8pm).

General Feedback
Was there something we did that made you happy? Are there areas that you feel that we can improve? Customers are of the utmost importance to us. That is why we are always looking for ways to serve you better. Please give us your feedback and suggestions on how to improve so that we can work harder on how to make you happier.